Privacy Policy

1. Introduction

This privacy policy describes how Vet Acupuncture Montréal (hereinafter “we”, “our clinic”) collects, uses, and protects your personal information when you use our website, contact us, or receive our services.

By browsing our site or providing us with your information, you agree to the practices described in this policy.

2. Personal Information Collected

We may collect the following information:

Identification information: first name, last name, phone number, email address.
Information related to your animal when applicable: name, species, breed, age, and relevant health information you choose to share.
Browsing information: IP address, device type, pages visited, forms submitted, through analytics and tracking tools (e.g., cookies, pixels).
Appointment and billing information: consultation date and time, services received, payment information (processed by secure providers).

3. Purpose of Use

We use your personal information to:

Respond to your requests sent via forms or email.
Schedule and manage appointments and follow-ups.
Provide veterinary acupuncture care to your animal.
Manage billing and administration.
Send you, if you have consented, informational or promotional communications (newsletter, reminders, offers).
Improve our website and services (analytics, audience measurement).

4. Legal Basis and Consent

We collect your information:

Based on your explicit consent when you fill out a form or subscribe to our newsletter.
Because it is necessary to provide our services (appointments, your animal’s medical file).
When required to comply with our legal and regulatory obligations.

You may withdraw your consent at any time for marketing communications, notably via the unsubscribe link in our emails or by contacting us.

5. Sharing of Your Information

We do not sell your personal information. It may be shared:

With members of our team who need it to perform their duties (care, administration).
With technology service providers (hosting, online booking, email marketing, payment processing), bound by confidentiality and security obligations.
With competent authorities if required or permitted by law.

6. Data Retention

We retain your personal information for as long as necessary for the purposes for which it was collected, and in accordance with legal and professional requirements applicable to veterinary clinics in Quebec. Once this period has expired, the data is securely deleted or anonymized.

7. Security

We implement reasonable security measures to protect your information against loss, theft, unauthorized access, disclosure, or misuse, including:

Access control to records.
Passwords and software protections.
Secure hosting with recognized providers.

Despite these measures, no data transmission over the Internet is completely secure, and we cannot guarantee absolute security.

8. Cookies and Tracking Technologies

Our website may use cookies and measurement tools (such as Google Analytics, Meta Pixel) to analyze traffic and improve our content or advertising campaigns.

You may configure your browser to refuse cookies or to be notified when they are used. Some features of the site may be limited as a result.

9. Your Rights

Under applicable laws (including Quebec’s Law 25), you have the following rights:

Access the personal information we hold about you.
Request correction of inaccurate, incomplete, or ambiguous information.
Withdraw your consent for certain uses (e.g., newsletter).

To exercise your rights, please contact us in writing at the address below.

10. Person Responsible for Personal Information

For any questions about this policy or the management of your personal information, or to exercise your rights, you may contact:

Vet Acupuncture Montréal
info@vetacupuncturemontreal.ca
(450) 123-4567

11. Policy Updates

We may update this privacy policy from time to time to reflect legislative or operational changes. The latest version is always available on our website, along with the date of the last update.